FAQ's
Frequently Asked Questions
Answers to common queries about our services, digital products and how we can assist you.
Reflection is a digital skin analysis tool that provides a comprehensive assessment of your skin’s health and needs. It uses advanced technology to examine your skin’s condition and offers personalised recommendations for your skincare routine.
After checking out, you can either take a selfie with Reflection or upload a photo. Your skin analysis is display within a few seconds. You then have an option to download your skin analysis report as a PDF file. The report will include your highly personalised 20 indices specific to your skin. It also includes insights and tailored recommendations for your skincare routine.
Yes, our skin analysis products are designed for all skin types. They provide personalised recommendations based on your unique skin characteristics, ensuring optimal care for your skin.
For the best results, we recommend using the skin analysis tools once every 3 or 4 months. This helps track your skin’s progress and allows you to adjust your skincare routine as needed.
Yes, you can easily share your skin analysis results with your esthetician, skin specialist or dermatologist. The detailed reports from our products can assist them in understanding your skin’s needs and offering tailored advice.
You only need a smartphone to take your photo. Either a selfie or a photo already on your device. In fact, you can use a tablet or even a webcam. Your digital skin analysis report is is very user-friendly and can be accessed easily on your computer, tablet, or smartphone.
If you encounter any issues or have questions about our product, please visit our contact page for support options. Our customer service team is ready to assist you with any inquiries.