FAQ's

Frequently Asked Questions

Answers to common queries about our services, digital products and how we can assist you.

The Mirror is a digital skin analysis tool that provides a comprehensive assessment of your skin’s health and needs. It uses advanced technology to examine your skin’s condition and offers personalised recommendations for your skincare routine.

Reflection Premium offers an enhanced skin analysis experience compared to the Mirror. It includes all the features of the Mirror with more index analysis detailed insights into your skin’s condition, additional personalised recommendations, and access to exclusive skincare tips and trends.

The Reflection Ultimate Collection is our most advanced skin analysis package, with an exclusive access to 10 Reflection reports for 12 months . It combines all the features of the Mirror and Reflection Premium with additional benefits such as in-depth skin health reports, tailored skincare regimens, and priority access to new product releases and updates.

After submitting your photo and completing the purchase of any of our skin analysis digital products, you will receive a detailed report via email within 48 hours on working days. The report will include your skin type, along with personalised insights and tailored recommendations for your skincare routine.

Yes, our skin analysis products are designed for all skin types. They provide personalised recommendations based on your unique skin characteristics, ensuring optimal care for your skin.

For the best results, we recommend using the skin analysis tools once a month. This helps track your skin’s progress and allows you to adjust your skincare routine as needed.

Yes, you can easily share your skin analysis results with your dermatologist. The detailed reports from our products can assist your dermatologist in understanding your skin’s needs and offering tailored advice.

You only need a device to take your photo, following our provided guidelines. After completing your purchase, you’ll receive your detailed skin analysis report via the email you used during checkout. Our digital skin analysis reports are user-friendly and can be accessed easily on your computer, tablet, or smartphone.

If you encounter any issues or have questions about our products, please visit our contact page for support options. Our customer service team is ready to assist you with any inquiries.